ABOUT THE TRITON PAVILION PROJECT PROCESS

Progressive Design Build

Triton Pavilion is being developed with LMN Architects, PCL Construction, and UCSD under a Progressive Design Build process (PDB). The PDB process uses a qualifications-based or best value selection, followed by a process whereby the owner then “progresses” towards a design and contract price with the team (thus the term “Progressive”). This process offers high collaboration between UCSD and the design and construction teams.

Change Management

With the creation of Triton Pavilion comes opportunity and change. Though offices are only a part of the Triton Pavilion project, they will be home to key administrative staff - the backbone of UCSD. This workplace transformation has enormous potential for progress that can be harnessed through thoughtful change management strategies.

Positive change is rooted in a desire to improve, to evolve, and to infuse creative activity throughout an organization. But even with the best intentions, deviating from the status quo can be challenging. It often requires organizations and employees to shift behaviors and practices with which they’re comfortable. Managing change proactively and effectively can ease resistance and growing pains, provide a platform for a successful future and propel an organization to greater success. More critically, the buildings that are part of Triton Pavilion are being designed to last a hundred years at minimum. The workspaces within these buildings will have to maximize flexibility to ensure that they can continue to serve dynamic teams and offer the technology, furniture, and other tools they will require to do their best work throughout the buildings’ entire lifecycle.

The following activities were included in the Phase I change management process and were designed to educate and engage employees:

• Tours of existing workspaces to understand functional needs and challenges

• A survey regarding current workplaces

• Tours of aspirational workplaces

• Identification of and engagement with Change Champions

• Focus group meetings

• Town hall presentations

Program Development

The programming process for the Triton Pavilion project has evolved since the project's inception. Moore Ruble Yudell (MRY) was hired to develop the 80% Detailed Project Program (DPP), to be completed by the selected PDB team. Following delivery of the 80% DPP, the project team embarked on a program verification stage coupled with change management, to ensure Triton Pavilion would be designed to serve the needs of its many and varied users.

The Triton Pavilion change management process and associated activities have focused on the portions of the Triton Pavilion project that include workspaces. Change management was involved in the program verification stage to build employees' knowledge of existing workplace research and best practices and to support the project team's understanding of each group's unique work functions.

During the program verification process, the Executive Committee asked that the project team work toward the additional goal of creating equity across workspaces, with an emphasis on assigning individual work spaces by the type of work. For example, counseling sensitive issues more then 3/4 of the day requires private enclosed space, such as an office. The new target builds in future flexibility and provides greater variety in workspaces, which is intended to increase productivity and engagement. The project team worked with representatives from each department to ascertain the best approach to achieve the new target for different groups. The number of supportive enclosed spaces have been included to ensure each group will have a variety of spaces to utilize and employees will have choice in where to work within the office.